Terms of service
Terms of Service
Last updated: 21 October 2026
Welcome to Two Fantails Design! Thanks for stopping by and supporting a small New Zealand handmade business.
These Terms of Service explain the conditions that apply when you browse our website or purchase our products.
By placing an order with Two Fantails Design, you agree to these terms, subject to your rights under applicable consumer laws.
1. About Us
Two Fantails Design is a small, independently operated handmade jewellery and creative business based in Dunedin, New Zealand.
Our website is powered by Shopify, which provides the ecommerce platform used to sell our products.
For enquiries, please email twofantailsdesign@gmail.com.
2. Our Products
Our products are handmade with care, and many feature original hand-painted artwork, resin finishes and other decorative materials.
Because each item is individually handmade:
- Slight variations in colour, pattern, placement and finish may occur.
- Colours may appear slightly different depending on your screen settings.
- Small variations are part of the handmade character of our products, provided they do not amount to a fault or misdescription.
We aim to provide accurate product descriptions, photographs and measurements.
3. Prices and Payments
All prices are displayed in New Zealand dollars (NZD) unless otherwise stated.
Prices may change without notice, but any changes will not affect orders already accepted.
Payment must be completed through the payment methods available at checkout before an order is processed.
We reserve the right to correct genuine pricing or listing errors. If an error affects your order, we will contact you to offer an appropriate resolution, including a refund where applicable.
4. Orders and Availability
After placing an order, you will receive an order confirmation email.
We reserve the right to decline or cancel an order where there is a genuine stock shortage, payment issue, suspected fraud or other reasonable inability to fulfil the order.
If we cannot fulfil an order that has already been paid for, we will contact you and arrange an appropriate refund or other solution.
5. Handmade and Made-to-Order Items
Some products are ready to ship, while others may be handmade specifically for your order.
Ready-to-ship items are generally dispatched within 1–3 business days.
Made-to-order items may require additional processing time. Where applicable, estimated making times will be included in the product description.
During busy periods, launches and holidays, processing times may be longer.
If you need an item by a particular date, please contact us before ordering.
6. Shipping and Delivery
We currently offer shipping to New Zealand and Australia.
Shipping charges are calculated and displayed at checkout.
For New Zealand orders:
- Standard tracked shipping: $7.50
- Rural tracked shipping: $10.50
- Free tracked shipping on orders of $60 or more, including rural addresses.
Australian shipping charges and available delivery options will be displayed at checkout.
Delivery estimates are approximate and may be affected by postal delays, customs processing, weather or other circumstances outside our control.
Nothing in this section limits your rights under applicable consumer law, including rights relating to delivery.
7. International Orders
Orders shipped to Australia may be subject to applicable import requirements, customs processing, taxes or other charges.
Where such charges are not collected at checkout, customers may be responsible for paying them when required by the relevant authorities.
We recommend checking any applicable import requirements before placing an international order.
8. Returns, Refunds and Faulty Products
Please refer to our Refund Policy for information about returns, refunds and exchanges.
If your order arrives damaged, faulty, incorrect or not as described, please contact us at twofantailsdesign@gmail.com so we can help resolve the issue.
Our policies do not exclude, restrict or modify any consumer rights that cannot lawfully be excluded, including rights under the New Zealand Consumer Guarantees Act 1993 and the Australian Consumer Law, where applicable.
9. Product Care
Handmade jewellery should be handled with care.
We recommend following the care instructions included in the relevant product listing.
Damage caused by misuse or improper care may not be covered by our voluntary return arrangements. This does not affect any applicable statutory consumer rights.
10. Intellectual Property
All original artwork, product designs, photographs, branding, written content and other creative material on this website belong to Two Fantails Design or their respective rights holders.
You may not reproduce, distribute, commercially use or claim ownership of our original content without permission, except where permitted by law.
11. Website Use
You agree not to use our website for unlawful, fraudulent or harmful activities.
You must not attempt to interfere with the website’s security, functionality or normal operation.
We may take reasonable steps to protect our website and customers from misuse.
12. Privacy
We respect your privacy.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for information about how personal information is collected, used, stored and shared.
13. Website Information
We make reasonable efforts to ensure the information on our website is accurate and up to date.
Occasional errors or technical interruptions may occur.
Nothing in these terms excludes any guarantees or remedies available to you under applicable law.
14. Changes to These Terms
We may update these Terms of Service to reflect changes to our business, website or legal requirements.
Updated terms will be published on this page with a revised date.
Changes will not retrospectively remove rights relating to orders already placed.
15. Applicable Law
Two Fantails Design operates from New Zealand, and these terms are generally governed by New Zealand law.
However, this does not exclude any mandatory consumer protections that apply to customers in Australia or elsewhere.
16. Contact Us
For questions about these Terms of Service, orders or our products, please contact:
Two Fantails Design
Dunedin, New Zealand
Email: twofantailsdesign@gmail.com