Shipping policy
Shipping & Delivery 📦
Thank you for shopping with Two Fantails Design! Each order is carefully packed by me here in Dunedin, New Zealand.
Order Processing
If your item is in stock, your order will usually be packed and dispatched within 1–3 business days.
Some Two Fantails pieces are handmade to order. If an item is not currently in stock and needs to be made especially for you, additional processing time will be required. Any estimated making time will be noted on the product listing where applicable.
During busy periods, new releases and holidays, processing times may also be a little longer.
If you need your order by a particular date, please get in touch before ordering and I’ll be happy to let you know if I can have it ready in time.
New Zealand Shipping 🇳🇿
✨ FREE tracked shipping on NZ orders $60+
Standard tracked shipping — $7.50
Rural delivery — $10.50
Once dispatched, most parcels should arrive within approximately 1–3 working days, with rural deliveries potentially taking a little longer.
You’ll receive tracking information once your order is on its way.
Local Pickup – Mosgiel, Dunedin 💕
Free local pickup is available from Mosgiel, Dunedin.
Select Local Pick Up at checkout. Once your order is ready, I’ll contact you with the pickup details.
Please wait until you have received confirmation that your order is ready before collecting.
International Shipping ✈️
International shipping is available to selected countries.
Shipping costs and estimated delivery times vary depending on your destination and shipping method.
Australia — $18.50 economy tracked
For other international destinations, please contact me for a shipping quote.
International delivery times are estimates only and may be affected by customs or postal delays in the destination country.
Lost or Delayed Parcels
Once your parcel has been dispatched, delivery times are outside my control. If your tracked parcel appears to be delayed or hasn’t arrived, please get in touch and I’ll be happy to help investigate it.