Refund policy

Returns & Refunds 💕

I hope you love your Two Fantails goodies! As many of my pieces are handmade, please read the information below before purchasing.

Change of mind

Please choose carefully, as I do not offer refunds or exchanges for change of mind.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged for change of mind once purchased.

Handmade & made-to-order items

Many Two Fantails pieces are handmade in small batches or individually made. Slight variations in colour, pattern, placement and finish are part of the handmade nature of the product and make each piece unique.

Custom or personalised items cannot be returned for change of mind.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or you have received the wrong item, please contact me as soon as possible at twofantailsdesign@gmail.com, including your order number and photos of the item where possible.

I’ll work with you to get things sorted.

Your rights under the New Zealand Consumer Guarantees Act are not affected by this policy.

Returns

If a return has been agreed, please contact me before sending your item back. Items returned without prior contact may not be accepted.

For approved change-of-mind returns (where I have agreed to accept one), return shipping costs are the responsibility of the customer.

If an item is confirmed to be faulty, your rights and available remedies will be handled in accordance with the Consumer Guarantees Act.

Sale items & gift cards

Sale items are not returnable for change of mind. Gift cards are non-refundable, except where required by law.